Senior Customer Service Technician

Essential Duties and Responsibilities: Ability to diagnose and trouble-shoot construction issues Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s) Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary Complete and manage remodeling punch-out, warranty work and small handyman projects Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I) Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II) Ability to complete drywall and paint work as needed Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed Ability to read detailed plans Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors' schedules, communication and expectations Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases

Supervisory Responsibilities: There are no supervisory responsibilities with this

Preferred Requirements: Residential construction knowledge with a minimum of 3 years' experience in related types of work and responsibilities Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing, Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques Able to complete work unsupervised, as necessary in an orderly and clean fashion Strong communication skills, with regular client interaction Furnish all hand tools and small power tools as necessary to complete job Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times Analytical ability to diagnose and develop plans for addressing residential construction problems/issues Ability to multitask and adapt to changing priorities Valid Driver's License and must have reliable transportation, tardiness is not acceptable

Schedule: Official work week: normally 40 hours per week, usually Monday through Friday as directed by the Customer Service Manager. Overtime and off-hour emergency work is occasionally necessary.