LOGISTICS MANAGER

Job Description: Communicates back and forth with Truck Drivers to assist with problem resolution while on route for roll-off and industrial customers. Dispatch operators handle incoming service orders, schedule drivers next day activities, as well as resolves any potential service issues that may arise. This job requires the use of routing software to perform next day work. Shift is an 7:30am-4:30pm hourly schedule with the potential for overtime. Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction. Works with customer and drivers to ensure proper service. Determines the daily level of driver staffing to provide best mix of responsiveness and productivity Assigns routes and service tickets to appropriate drivers for the next day and potentially any emergency service requested. Handles fields incoming calls and e-mails from customers; Communication with customers while drivers are at the location to resolve any potential issues with the service and ensure satisfaction.