Telehealth Equipment Coordinator

What you will do: Coordinates all elements of telehealth equipment processing including inventory, storage, on-going maintenance, cleaning, distribution, troubleshooting, and patient-set up and as the subject matter expert for telehealth equipment and logistics for Avera staff and up-to-date knowledge and understanding of telehealth products and services. Works collaboratively with the health team to promote positive customer experience with telehealth including teaching the customer how to use the telehealth system. Processes patient referrals and interfaces with the care team to communicate set up completion, including completion of required telehealth involvement in problem resolution for referral and end-user; technical trouble shooting expertise to assist patients and staff with problem resolution. Establishes and provides data regarding tracking and availability of telehealth equipment. Coordinates with Avera facilities on maintaining supply of telehealth equipment. Establishes and maintains routine preparation of telehealth equipment kits, including equipment updates and quality assurance checks prior to sending to patient or Avera sites. Coordinates and monitors need for additional equipment, shipping materials, education documents. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer. Home health or hospice services, including patient technology.

Expectations and Standards: Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera's values of compassion, hospitality, and stewardship. Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.