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Guest Experience Operations Intern, 2027 Season

Guest Experience Operations Intern, 2027 Season

penske entertainment ims indycar ims productionsIndianapolis, IN

2 days ago

Meeting, Convention, and Event PlannersEntertainment and Recreation Managers, Except GamblingAmusement and Recreation Attendants
RacetracksPromoters of Performing Arts, Sports, and Similar Events with FacilitiesOther Spectator Sports
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Guest Experience Operations InternAt Penske Entertainment, we don't just host world-class eventswe create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge. INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone. IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences. Motorsports Events Management (MEM) Promotes major events featuring premier motorsports series throughout the United States. Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collidewe want to meet you. The Guest Experience Operations Intern will report to the Senior Manager, Event Operations to assist the entire operations team with a variety of planning and execution projects. Projects will include exposure to staffing operations and management, venue set-up and tear-down, and event coordination. During the Month of May, the Guest Experience Operations Intern will work with the operations team to solve numerous real-time issues. The Intern will become intimately involved with overall execution and management of events at IMS.In this role, you'll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.
Your responsibilities will include:
  • Understand and contribute to solving overall staffing requirements and fulfillment
  • Provide support with application and onboarding activities for all seasonal employees
  • Compose and coordinate correspondence with a diverse group of seasonal employees
  • Help manage the employee database contained in the IMS Scheduling System
  • Troubleshoot various event day staffing and operational issues such as no-show coverage and equipment distribution
  • Perform pre-event walkthroughs of all spaces used by the operations team
  • Manage facility set-up and tear-down operations including bike rack placement, signage, and other event needs
  • React to event day issues and assist with problem-solving initiatives
  • Work closely with operations staff to resolve a wide range of issues during both marquee and tier two events
  • Provide administrative support for IMS Guest Experience department
  • Resolve and communicate customer service-related issues/concerns
  • Actively participate in all College Program activities and development opportunities
  • Other duties as assigned by the supervisor and the entire operations team
We're looking for someone who's ready to bring great effort every day and is committed to growing with us. Required experience and skills: Previous experience in the IMS College Program is preferred A strong interest in event and staffing operations Interest and experience in event planning and execution Enthusiasm for and commitment to the company and the Vision, Mission and Values Ability to quickly process and react to problems with minimal supervision Innovative thinker and self-starter with perseverance to lead teams to success Effective written/verbal communication and advanced computer skills Effective interpersonal and leadership skills Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility Cultural competence and the ability to thrive in a diverse environment Alignment with Penske Entertainment's core values and standards
Education: Currently pursuing an undergraduate or graduate degree from an accredited college or university Leadership:
  • This position does not have supervisory responsibilities
  • This position will assist with the management of seasonal employees during event times
  • Flexibility & Travel:
  • No travel required.
  • Position requires working on some weekends as well as evening hours based upon our business needs.
  • Flexibility and adaptability are key skills needed for this role.
  • January April: Office hours: 10-15 hours/week, Monday FridayMay: 40+ hours/week, including weekends
  • June July: Office hours: 10-15 hours/week, Monday Friday
  • Additional hours during event weeks
Physical Demands:
  • Ability to occasionally lift and/or move up to 25 pounds
  • Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings
Work Environment:
  • Employee will be exposed to those conditions normally encountered in a business office environment
  • Employee is faced with frequent interruptions and must work in close proximity to others.
  • Fast-paced, collaborative office and event settings
  • The noise level in the work environment can be loud, due to professional racing events.
Benefits & Perks: Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500 Access to developmental programming and networking events Equal Opportunity: Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thriveregardless of race, gender, orientation, background, or ability.

Also on the board Same function, level within a rung

Level

Intern

Location

Indianapolis, IN

Occupation

Meeting, Convention, and Event Planners

Industry

Racetracks

Posted

2 days ago

Apply for this role →