werfen north americaDallas, TX
Clinical Applications Consultant: Dallas, TX
Clinical Applications Consultant: Dallas, TX
Clinical Applications Consultant: Dallas, TX
werfen north americaDallas, TX
yesterday
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsMedical and Clinical Laboratory Technologists
Other Scientific and Technical Consulting ServicesAll Other Professional, Scientific, and Technical ServicesTesting Laboratories and Services
Apply for this role →Clinical Applications Consultant: Dallas, TXPosition Summary Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide ongoing clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities:
- Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations
- Participates in seminars, workshops and convention exhibit activities as requested by Management
- Develops/maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
- Secondary Functions
- To be determined, as needed, by management
- Budget Managed (if applicable)
- Personal T&E Budget
- Internal Networking / Key Relationships
- North America Commercial Operations
- Customer Service
- Technical Support GroupSkills & Capabilities
- Efficiently works under pressure to meet deadlines
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment
- Ability to present complex technical concepts for varying levels of customer staff, including physicians
- QualificationsMinimum Knowledge & Experience Required for the Position
- EducationAssociate's degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor's degree preferred
- ExperienceMinimum of 2-3 years' work experience in a lab or clinical setting
- Additional Skills / Knowledge
- Strong computer skills (Word, Excel and PowerPoint)
Language: Fluency in English Required
International Mobility
Required: NoTravel Requirements
Approximately 80% of time
Also on the board Same function, level within a rung
Level
Senior
Location
Dallas, TX
Occupation
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Industry
Other Scientific and Technical Consulting Services
Posted
yesterday