Imaging Specialist

Essential Functions: 55% Processes incoming documents for critical business processes including new business, agent contracting, claims, client services, worksite, and group, which includes: Sorting by document, product type, claim type and agent forms. Preparing documents with accurate barcodes. Preparing documents for scanning. Indexing to correct company code, product type and general data type. Checking quality for readability; and Following and meeting established customer service levels for these functions.20% Prepares documents for post issue retention in imaging software, which includes: Preparing documents for scanning. Checking quality for readability. Indexing to accurate policy number, policy owner and document type; and Following and meeting established customer service levels for these functions.10% Responding to business partner requests, which includes: Taking phone calls and receiving emails; and Following and meeting established customer service levels for these requests.10% Mail Center assistance with preparing incoming and outgoing mail, which includes: Assisting with opening morning mail. Assisting with hand stuffing policies and documents into envelopes for metering. Assisting with hand stuffing documents into envelopes for metering. Assisting with mail center closing duties.5% Performs other functions, which includes: Assisting with process improvement planning and implementation. Assisting with and participating in team functions and events; and Assisting in special projects and other related duties as requested. The list of essential functions is not exhaustive and may be substituted as necessary.

Experience And Skill Requirements: Two to four years of office experience required. Consistent and reliable attendance is an essential function to this position. Imaging and insurance experience beneficial. Ability to organize work and/or projects. Ability to type 40 words per minute required. Professional oral communication skills required. Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness.

Education And Certification Requirements: Associate degree or equivalent in related field required. Physical

And Work Schedule Requirements: Ability to work 40 hours within flex-time guidelines required. May require some overtime to complete functions of position.