VERIFICATION SPECIALIST

Verification SpecialistKENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system. We're on a mission to help the world make clear and informed hiring decisions. In order to achieve our team, exhibit the behaviors and core values aligned with this mission. People Focused: We are client focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. The Verification Specialist is responsible for completing accurate and timely employment, education, professional reference, and other assigned verification services in support of KENTECH's background screening operations. This is a high-volume, communication-focused independent contractor role requiring strong research skills, accurate documentation, professional outreach, and the ability to manage multiple verification assignments within established turnaround and quality expectations. The Verification Specialist communicates with employers, educational institutions, references, applicants, and other appropriate sources through phone, email, fax, and approved research channels. All verification activity must be documented clearly and accurately within KENTECH's internal systems. Conduct employment, education, professional reference, and other assigned verification activities. Contact employers, educational institutions, references, and other appropriate sources to confirm candidate-provided information. Conduct high-volume outbound phone outreach while maintaining professionalism, accuracy, and documentation quality. Use phone, email, fax, websites, databases, and other approved research methods to obtain required verification information. Review candidate information and supporting documentation before beginning verification activity. Confirm required details according to client requirements and established KENTECH procedures. Maintain complete and accurate records of all contact attempts, responses, documentation, and verification results. Document verification activity promptly within KENTECH's internal systems. Follow established attempt schedules and follow-up procedures for pending verifications. Monitor assigned verification queues and aging items to ensure timely completion. Conduct appropriate research when direct contact information is unavailable or requires validation. Identify incomplete, inconsistent, or conflicting information and conduct appropriate follow-up. Escalate unresolved discrepancies, unusual findings, or verification challenges to the Verifications Lead or other appropriate resource. Communicate professionally with applicants, employers, schools, references, and other third parties. Provide accurate status information to authorized internal teams as required. Submit completed verifications for audit or quality review according to established procedures. Respond promptly to quality-review feedback and complete required corrections. Maintain established productivity, quality, and turnaround expectations. Follow client-specific requirements, KENTECH SOPs, documentation standards, and escalation procedures. Support team coverage and verification workload needs as appropriate. Protect confidential applicant, client, verification, and company information. Perform additional verification activities within the agreed scope of the engagement. 2+ years of experience in customer service, call center operations, verification services, administrative support, or a related high-volume communication role. At least 1 year of experience working in an office, professional, administrative, or remote business environment. Strong telephone communication skills and ability to conduct frequent outbound calls professionally. Strong written communication skills. Ability to communicate effectively through phone, email, fax, and other approved channels. Strong research and internet-search skills. Ability to retrieve, review, and validate information from websites, databases, and other approved sources. Strong data-entry and documentation skills. Typing speed of at least 50 words per minute with strong accuracy. Strong attention to detail and ability to identify incomplete or inconsistent information. Ability to manage multiple verifications and follow-up activities simultaneously. Strong organizational and time-management skills. Ability to meet established productivity, quality, and turnaround expectations. Ability to work independently in a remote environment while maintaining appropriate communication and accountability. Ability to learn and effectively use KENTECH's internal case-management and workflow systems. Ability to handle sensitive applicant and client information with discretion. College degree in Criminal Justice, Pre-Law, Paralegal Studies, Journalism, Political Science, Business, Communications, or a related field. 3+ years of relevant professional experience in lieu of a degree. Experience conducting employment or education verifications. Experience working in background screening, investigations, compliance, or a related environment. Experience working in a high-volume call or service environment. Familiarity with professional references, employment records, education records, or verification processes. Experience working with remote or distributed teams. Communication: Communicates professionally, clearly, and respectfully with applicants, employers, institutions, references, and internal teams. Attention to Detail: Maintains accurate records and identifies missing, inconsistent, or conflicting information.