Manager, Software Engineering - Developer Support

Location: Austin, TX area. Employer type: Fintech (digital banking software).What the work involves: Lead, coach, and develop a team of software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth. Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement. Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness. Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements. Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities. Apply here and our team will look at your background and introduce you to the employer directly. There is no cost to you, and we will tell you who the employer is before anything goes forward.