hilton garden inn irvine spectrumLake Forest, CA
Front Desk Agent (Full Time)
Front Desk Agent (Full Time)
Front Desk Agent (Full Time)
hilton garden inn irvine spectrumLake Forest, CA
Apply for this role →3 days ago
Job Description:
S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.
Key Responsibilities:
- Welcome guests and efficiently manage check-ins and check-outs at both properties
- Process reservations, modifications, and cancellations in the system
- Handle guest inquiries, concerns, and requests with professionalism and urgency
- Accurately process payments, room charges, and transactions
- Promote and enroll guests in Hilton Honors programs
- Coordinate with housekeeping and maintenance to support guest needs
- Maintain a clean, organized, and professional front desk area
- Ensure compliance with hotel safety, security, and QA standards
- Support operations across both hotels as needed (dual-property flexibility)
- Assist with guest services, luggage, and local recommendations
Qualifications:
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills; hotel systems experience (PEP preferred)
- Professional appearance and reliable attendance
- Flexibility to work across both properties
ScheduleFull-Time
Flexible shifts including mornings, evenings, weekends, and holidays
Must be able to work at either property as business needs require
Compensation & Benefits:
- Competitive hourly pay
- Paid Vacation and Sick Leave
- Medical, Dental, and Vision Insurance 401(k) Retirement PlanHilton Team Member Travel Program (Go Hilton)
- Growth opportunities within S3 Hotel Group
Also on the board Same function, level within a rung
Level
Entry
Location
Lake Forest, CA
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels (except Casino Hotels) and Motels
Posted
3 days ago