Account Coordinator

Job Summary: This is an entry-level position. We are looking for a talented, creative, competitive, customer-service oriented individual who can thrive in a fast-paced, quick-turn environment. The successful candidate will play a fundamental role in achieving sales goals and providing an excellent customer experience. They will act as the first line of contact with both new and existing customers. The position requires the candidate to be extremely detail-oriented, hard-working and dedicated. They must be able to multitask, have excellent communication and organization skills, and be comfortable dealing directly with customers, coworkers and vendors.

Duties and Responsibilities: Identify customer needs and accurately take custom orders to achieve satisfaction Accurately enter detailed information and orders into our order management systems Create and submit complete, effective and thorough art requests for custom orders Manage the entire cycle of the order process to ensure deadlines are met Keep a clear and detailed record of all transactions Process and apply payments Diligently follow up on and perform account receivables Create up-sell opportunities Call and email existing and potential customers to increase sales Build relationships through excellent customer communication and a sense of urgency

Education and Experience: Bachelor's or associate's degree in a related field, preferred Experience in custom apparel and promotional products a plus

Benefits: Benefits include the following: Health, dental and vision insurance plans 401k plan with company match (immediate vesting!) Paid Time Off Apparel and products at wholesale cost Casual Dress Code Paid company holidays And job growth potential! This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.

Requirements: Excellent verbal and written communication skills Work effectively without close supervision Take accountability and ownership of all customer projects and orders, from beginning to end Organized, reliable, competitive and motivated Detail-oriented and able to solve problems Efficient at multitasking