Donor Operations Coordinator

Location: Washington, DC (Hybrid, onsite Thursdays)

Schedule: Full-time, 40 hours per week

Pay Rate: $25/hour

Qualifications: Previous experience in nonprofit development, donor relations, gift processing, customer service, or administrative support preferred. Experience with Salesforce or other CRM databases preferred. Strong attention to detail and accuracy, particularly when working with donor and financial information. Excellent written communication skills and ability to respond professionally to donor inquiries. Comfortable working with spreadsheets, data entry, and online platforms. Ability to learn new systems quickly and follow established procedures. Strong organizational skills and ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office and/or Google Workspace.

Job Duties: Respond to donor email inquiries using established templates and review AI-generated responses for accuracy. Update recurring donation plans and donor information in GoFundMe Pro. Research donation information and assist with resolving donor inquiries. Retrieve, clean, organize, and upload donation data into Salesforce. Review gift records for accuracy and make necessary corrections or adjustments. Identify and reconcile restricted donations and prepare related information for the Finance team. Assist with gift processing and ensure donor records are accurate and up to date. Support additional Donor Experience and Gift Operations projects as needed.