virtual vocationsDenver, CO
Workers Compensation Experience Leader
Workers Compensation Experience Leader
Workers Compensation Experience Leader
virtual vocationsDenver, CO
today
Claims Adjusters, Examiners, and InvestigatorsCompensation and Benefits ManagersLabor Relations Specialists
Claims AdjustingAll Other Insurance Related ActivitiesPharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
Apply for this role →Serving as the primary client-facing leader for captive escalations and complaints, the fully remote Captive Experience Leader will oversee a team of Captive Experience Specialists, ensuring issues are resolved with discipline and professionalism while driving accountability and systemic improvements.
Key responsibilities:
Own all captive escalations and complaints from intake through final resolution
Oversee and manage a team of Captive Experience Specialists
Conduct structured root cause analysis to identify repeat drivers and translate insights into corrective actions
Required qualifications:
High school diploma
9 or more years of workers compensation claims experience
Strong captive and formal leadership experience
Knowledge of accepted industry standards and practices
Computer experience with related claims and business software
Also on the board Same function, level within a rung
Level
Manager
Location
Denver, CO
Occupation
Claims Adjusters, Examiners, and Investigators
Industry
Claims Adjusting
Posted
today