shefMillbrae, CA
Strategy & Operations Manager (Onboarding)
$100,000-$120,000
Apply (opens in a new tab)Strategy & Operations Manager (Onboarding)
Strategy & Operations Manager (Onboarding)
shefMillbrae, CA
Apply for this role (opens in a new tab)today
$100,000-$120,000
Join to apply for the Operations Manager (Onboarding) role at ShefJoin to apply for the Operations Manager (Onboarding) role at ShefGet AI-powered advice on this job and more exclusive features. Our subscription product "Weekly Shef Service" has taken off and we are rapidly bringing on new segment of high quality, taste-tested shefsIt's an amazing time for new shefs to be joining – demand and earnings have never been as high or consistentWe are also expanding this product to a few more cities across the US – so we need to acquire and onboard more high quality shefs ahead of these launchesYour role will manage both (1) the team and (2) the process for onboarding new shefsYou will own the experience from the moment a shef applies through the day they go live on the platform, ensuring they feel supported, informed, and excited throughout the processThis is a high impact role overseeing some of the most critical work at the company!
Overview:
Our subscription product "Weekly Shef Service" has taken off and we are rapidly bringing on new segment of high quality, taste-tested shefsIt's an amazing time for new shefs to be joining – demand and earnings have never been as high or consistentWe are also expanding this product to a few more cities across the US – so we need to acquire and onboard more high quality shefs ahead of these launchesYour role will manage both (1) the team and (2) the process for onboarding new shefsYou will own the experience from the moment a shef applies through the day they go live on the platform, ensuring they feel supported, informed, and excited throughout the processThis is a high impact role overseeing some of the most critical work at the company!
Your Responsibilities:
- Owning and optimizing the onboarding process which runs from initial application through being set "live" on the platform
- Managing a team of onboarding agents responsible for converting qualified applicants into active shefs
- Designing and refining sales processes to optimize conversion at various stages in the funnel
- Ensuring monthly onboarding goals are hit (primarily # of onboarded shefs)
- Coordinating with cross-functional contributors to the onboarding process, like working with our culinary lead for taste test & menu planning steps
- Monitoring, measuring, and reporting on onboarding funnel metrics, and quickly addressing problems / opportunities
- Continuously improving onboarding processes by gathering feedback, running experiments, and automating where possible
Who you are:
- An optimizer - the kind of person who squeeze the most juice out of everything they touch
- An achiever - you just have to hit your goals
- A hustler - you always find a way to get it done, never afraid to jump in do the work yourself when needed
- A startup lover - we are a small but mighty bunch, still in the early stages of building something great
- A juggler - you can project manage like the best, running multiple projects at once, rarely dropping a ball
- MetricsShefs onboarded (monthly target)
- Conversion (% of qualified shefs onboarded)
- Conversion timeframe
- Compensation$100,000-$120,000 Seniority level
- Mid-Senior level
- Employment type
Full-time
Job function
IndustriesConsumer Services
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Also on the board Same function, level within a rung
Level
Manager
Salary
$100,000-$120,000
Location
Millbrae, CA
Occupation
General and Operations Managers
Industry
Software Publishers
Posted
today