Program Manager III

Duration: 12 MonthsRemote – Americas Time Zone Overlap

Work location: Remote or Onsite in either Miami, Boston, or NYCAbout the Team

About the Role: We are seeking a hands-on Program Manager to lead the third-party Paid Support go-to-market program. This individual will translate the existing strategy into a managed partner pipeline, effective sales materials, coordinated outreach, and partner conversions.

Key Responsibilities: Build and manage the partner pipeline, including stage tracking, weekly forecasts, and progress toward conversion targets. Validate and prioritize prospective partners based on partner spend, business-client volume, and support demand. Create tailored pitch decks, one-pagers, free-versus-paid comparisons, FAQs, and objection-handling materials. Coordinate regional partner pitches with Strategic Partner Managers and capture pricing feedback, particularly in India and Latin America. Coordinate Partnerships, Sales, and Operations on support staffing, service-level commitments, revenue forecasts, and action items. Work with Sales Operations and Legal on partner contract requirements, including arrangements covering multiple business clients. Track risks, assumptions, issues, and dependencies, escalating blockers with clear recommendations. Produce weekly status updates and monthly business review inputs covering pipeline health, conversions, and revenue against plan. Develop and maintain playbooks and operating procedures for the partner sales program.

Minimum Qualifications: 10+ years of experience in program management, partner management, go-to-market, or management consulting. Experience managing cross-functional programs with multiple stakeholders and dependencies. Experience tracking sales or partner pipelines, including forecasting. Experience creating executive presentations and sales materials. Strong written and verbal communication skills, including communicating program status, risks, and recommendations.

Preferred Qualifications: Experience with partner-led B2B services, WhatsApp Business Platform, business messaging, paid-service pricing or contracts, multi-region programs, support service levels, and AI-enabled workflows. Portuguese or Spanish fluency. Former Meta experience.

Education and Certifications: Bachelor's degree in Business Administration or a related field. PMI or PMP certification preferred.