dtcc depository trust clearingJersey City, NJ
Associate Director - Workplace Experience, Hospitality and Project Management
Associate Director - Workplace Experience, Hospitality and Project Management
Associate Director - Workplace Experience, Hospitality and Project Management
dtcc depository trust clearingJersey City, NJ
44 days ago
Corporate, Subsidiary, and Regional Managing OfficesHotels and MotelsAdministrative Management and General Management Consulting Services
Apply for this role (opens in a new tab)Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization? At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel]
Pay & Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension / retirement benefits
- Paid time off and personal/family care leave programs
- Flexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have:
- As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC's workplace experience across a global footprint of approximately 6,000 employees.
- You will lead the integration of: Workplace technology
- Space strategy
- Hospitality and food service
- Employee amenities
- Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
- You will also leverage workplace data and technology to: Inform decision-making
- Optimize space utilization
- Enhance employee engagement
Key Responsibilities:
- Employee Experience & Engagement
- Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
- Lead employee engagement initiatives (events, wellness programming, amenities)
- Develop and deliver employee communications (email, intranet, digital signage)
- Track customer satisfaction and workplace performance metrics
- Workplace Technology & Data Management
- Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)Maintain workplace data integrity (space, rooms, inventory)
- Analyze utilization and experience data to produce insights and reporting
- Partner with IT, Security, architects, and engineers on system integration
- Manage budgets related to workplace technology initiatives
- Hospitality, Food Service & Amenities
- Oversee hospitality, food service, and workplace amenity programs
- Manage vendor relationships and service delivery performance
- Partner with Procurement, Finance, and Workplace Services on KPIs and governance
- Lead service recovery, escalation management, and continuous improvement
- Ensure alignment to employee experience strategy and sustainability goals
- Project Management & Delivery
- Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
- Partner with Procurement on vendor selection and onboarding
- Lead cross-functional project execution with internal and external stakeholders
- Manage schedules, budgets, risks, and deliverables through implementation
Qualifications:
- Bachelor's degree required 10+ years of progressive experience in a complex corporate workplace environment
- Demonstrated experience across: Workplace technology
- Workplace experience / hospitality
- Vendor and program management
- Talents Needed for Success
- Strong knowledge of workplace technology platforms and service tools
- Proven ability to deliver hospitality-driven, service-oriented workplace environments
- Strong project and stakeholder management skills
- Excellent communication skills (employee-facing and executive-level)
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Proactive, solutions-oriented mindset
- Full time
Posting Date: 2026-06-16
Also on the board Same function, level within a rung
Level
Lead
Location
Jersey City, NJ
Occupation
Project Management Specialists
Industry
Corporate, Subsidiary, and Regional Managing Offices
Posted
44 days ago