Operations Manager

Location: Phoenix, AZ

Compensation: $90,000 + Quarterly Performance Bonus We Find A Way. At Crossroads Courier, every delivery matters. From life-saving medical shipments to critical business deliveries, our team helps customers solve urgent logistics challenges every day. We're looking for an Operations Manager to lead our Phoenix operation, develop our team, strengthen customer relationships, and drive operational and financial performance. This is a hands-on leadership role responsible for dispatch, customer support, driver support, warehouse operations, and independent contractor performance.

What You'll Do: Lead day-to-day operations for the Phoenix market Coach, mentor, and develop employees Improve on-time performance and operational execution Strengthen customer relationships and retention Resolve customer and operational escalations Recruit, onboard, and retain independent contractors Use KPI and P&L data to drive operational improvements Partner with leadership to execute business initiatives Create accountability and alignment around company goals What We're Looking For 5+ years of operations, logistics, warehouse, transportation, or distribution leadership experience Proven people leadership and team development skills Experience improving operational performance metrics Strong customer service and relationship management experienceP&L and business financial understanding Ability to lead in a fast-paced environment Strong communication and collaboration skills Experience managing customer escalations and service recovery

Preferred Experience: Courier, logistics, transportation, or healthcare operations Last-mile or final-mile delivery operations Zoho CRM or CXT TMS experience Independent contractor workforce management Medical courier or time-critical delivery experience Key Performance Outcomes On-Time Performance (OTP)Customer Retention & Satisfaction Team Engagement & Retention Operational Efficiency Revenue Growth Market Profitability Independent Contractor Retention Escalation Resolution Why Crossroads Courier? Opportunity to lead and transform a key market High visibility and direct impact on business performance Ability to develop people and build culture Entrepreneurial environment with local decision-making Meaningful work supporting healthcare and time-critical logistics Competitive compensation and bonus opportunity Comprehensive benefits package If you're a collaborative leader who enjoys building teams, improving performance, developing customer relationships, and driving business results, we'd love to hear from you. Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.