Pharmacy Technician Prior Authorization Representative

Responsibilities: This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Requirements: Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are required and Word and Excel is helpful) At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred) The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license. Advanced computer skills including word processing and spreadsheet utilization. Excellent customer service skills (written and verbal) a must. High-Volume Healthcare Call Center Experience Minimum 1 year of inbound call center experience Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred Strong customer service and communication skills Pharmacy Technician Experience / Knowledge: Pharmacy Technician experience strongly preferred Active Pharmacy Technician License, Certification, or Trainee License preferred Computer Multitasking & Documentation Skills: Ability to navigate multiple systems while handling calls Proficiency with Outlook and MS Teams required Strong data entry and documentation skills Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities