Head of GTM Enablement

About the Company: Innovative AI-based contact center software solution Industry Computer Software Type Privately Held, VC-backed Founded 2017 Employees 201-500 Funding $76-$100 million CategoriesArtificial Intelligence Call Center Machine Learning Natural Language Processing SaaS Software Speech Recognition Information Technology & Services Technology Specialtiesvoice ai machine learning enterprise big data analytics sales analytics customer service analytics and artificial intelligence artificial intelligence conversation intelligence contact center quality assurance call center quality assurance speech analytics and agent performance & coaching ai agents agentic ai generative ai customer service automation omnichannel customer experience enterprise security and compliance contact center ai cx platform and interaction intelligence

About the Role: The Company is seeking a Head of GTM Enablement to build and lead practical, scalable learning programs for customer-facing teams. Responsibilities include developing market, customer-profile, positioning, product, technical, sales methodology, pricing, and coaching programs; establishing onboarding, role-based certifications, and manager coaching; and creating enablement operations, content governance, and release processes. The role will use field feedback and conversation data to improve training, support adoption, and strengthen sales execution. Success will be measured through business outcomes such as win rates, ramp time, technical conversion, forecast accuracy, and employees’ ability to apply new skills. Candidates should have at least eight years of experience in sales enablement, sales leadership, sales engineering, or solutions consulting in B2B SaaS, including enterprise, multi-stakeholder deals, and at least five years of applied instructional design experience. A record of improving field performance, strong facilitation and executive communication skills, and the ability to explain AI concepts and related technical considerations to buyers are required. Experience building programs for multiple roles, using enablement tools and Salesforce, and creating workflows and automation is also important. Formal education or certification in instructional design or adult learning is a plus; no specific degree is required. Hiring Manager Title Chief Revenue Officer FunctionsSales/Revenue