Customer Service Representative German Speaker (Remote, Greece)

About the Role: As a Customer Service Representative, you will be the first point of contact for German-speaking customers. You will provide support, answer questions, resolve issues, and ensure a smooth and positive customer experience. Your work will have a direct impact on customer satisfaction and the company's reputation for excellence.

Key Responsibilities: Provide high-quality customer support in German via phone, email, and chat. Assist customers with inquiries related to products, services, accounts, and troubleshooting. Resolve issues efficiently and professionally while maintaining a friendly and customer-focused approach. Maintain accurate records of customer interactions and follow internal processes. Collaborate with internal teams to ensure prompt and effective solutions. Stay informed on products, services, and policies to deliver accurate guidance.

Requirements: Native or fluent German. Strong English skills for internal communication. Excellent communication, problem-solving, and interpersonal skills. Patient, professional, and customer-focused. Previous customer service experience is an advantage, but full training is provided. Comfortable working with computers and digital tools.

What's Offered: Competitive salary with performance-based incentives. Full training and continuous professional development. Career growth opportunities within an international and multicultural team. Relocation support for candidates moving to Athens. A collaborative, supportive, and dynamic work environment. Why Athens? Athens is a city that perfectly balances professional opportunity with lifestyle. Enjoy beautiful beaches, sunny weather, rich history, vibrant culture, and a welcoming international community. From exploring ancient landmarks to enjoying Mediterranean cuisine and lively social life, Athens provides an inspiring environment for both work and personal life. This is an exciting opportunity to build your customer service career while experiencing the energy, culture, and lifestyle of Athens, Greece.