Sr. Hearing Instrument Specialist

Core Qualifications: High School Diploma or equivalent/relevant experience, certification or license Valid State of Florida Hearing Instrument Specialist (HIS) license required Minimum 5 years of relevant experience required

Department Specific Job Summary: The Sr. Hearing Instrument Specialist (HIS) for Miami is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification, as well as providing basic audiometric testing with mastery of related processes, optimal customer service and the management and development of the HIS team. The Sr. HIS counsels patients regarding test results, reviews options which best meet their hearing care needs, at an expert level. In addition, the Sr. HIS performs hearing aid testing, selection, and fitting to all populations. The Sr. HIS reviews pricing and sale of hearing aids as a part of the patient education process, and is involved in the price setting of the Hearing Aid practice as a whole, as well as some administrative tasks related to the Hearing Instrument Specialist practice. Department Specific Job Functions: Specialties are vestibular support and hearing aids, with changes to this at the discretion of the chief. Performs the following with masterfully and succinctly: Conducts air and bone conduction threshold measurements Conducts pure tone masking procedures, tone decay testing, and Speech Discrimination (SD) tests Obtains Speech Reception Thresholds (SRT)Establishes Most Comfortable Listening Level (MCL)Determines Uncomfortable Listening Level (UCL/LDL)Uses speech masking Performs Tympanometry Obtains Acoustic Reflexes Ipsilaterally and Contralaterally Operates the audiometer Utilizes otoacoustic emission equipment (OAE)Coordinates and interprets test results Completes chart notes for each patient seen and sends written report to referring physician and primary care physician Counsels patients regarding test results Provide patients with education materials and scheduling information who are identified in diagnostic clinic as hearing aid candidates Makes recommendation regarding hearing care options Thoroughly explain the actual and realistic expected results and capabilities of the hearing instrument in restoration of the patient's hearing Reviews products available to improve hearing impairment Sells appropriate hearing care products and warranties as deemed necessary to meet the needs of the patient Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, and education Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products Follows correct and timely fitting protocols Conducts real-ear measurements Performs functional gain testing Demonstrates sound field measurement procedures Performs correct programming, modifications, and acoustical adjustments Provides insertion and removal practice and training for patients Provides instructions on the care and use of the hearing instruments Provides instructions on Bluetooth connectivity and use of wireless accessories Performs hearing aid repairs Performs hearing aid checks and cleaning Supervise the appropriate management of the hearing aid device queue for all patient populations Daily monitoring of device status across all satellites Directing hearing aid support staff to resolve any device related issues Utilize colored dot system to manage device procurement Queue should be checked a minimum of two weeks before patient appointment Assists patients with exchanges or returns as needed Involved in clinical quality outcomes, including efficiency and productivity Provides excellent customer service and maintains good public relations Performs all other miscellaneous duties as assigned Practices good safety and infection control habits Exercises confidentiality to ensure compliance with all HIPAA regulations May collaborate with HA Center leadership to strategize on price-setting Administrative tasks related to running the HIS practice. Training of potential HISs. Development of current HISs. Provide input on the management of the HIS practice and its team. Other duties as assigned.

Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.