Assistant Director of Admissions Operations

Overview: The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world.

Position Description: Summary/Purpose :Reporting to the Assistant Vice President of Enrollment, the Assistant Director of Admissions Operations is responsible for supporting the strategic and day-to-day operational functions of the Office of Admissions, with a primary focus on the administration, optimization, and effective utilization of Slate, the University's Customer Relationship Management (CRM) system. This position plays a critical role in ensuring that admissions systems, processes, communications, and data management practices effectively support recruitment, application processing, and enrollment goals across all academic programs. The Assistant Director will collaborate with admissions leadership, recruitment staff, Information Technology, Marketing, and other university departments to enhance operational efficiency, strengthen data integrity, improve prospective student experience, and support data-informed enrollment management. In addition, the Assistant Director will oversee the University's student ambassador program, including recruitment, training, scheduling, and coordination of ambassador activities to support prospective student engagement, campus visits, open houses, and other recruitment initiatives

Essential Job Functions/Primary Responsibilities: Admissions Operations and Slate CRM Administration Oversee the day-to-day administration, maintenance, and optimization of Slate to support admissions recruitment, application processing, communications, and enrollment operations. Develop, implement, and maintain automated workflows, communication plans, application processes, and system functionality in collaboration with admissions leadership and relevant university partners. Monitor CRM data integrity, identify operational issues, troubleshoot system-related challenges, and recommend solutions to improve accuracy, efficiency, and user experience. Coordinate testing of Slate updates, patches, new functionality, and system enhancements; identify potential issues and communicate necessary process changes to impacted staff. Partner with Information Technology and other stakeholders to define business requirements, evaluate proposed solutions, and support the implementation of system enhancements and third-party integrations. Develop, maintain, and update an Admissions Operations and Slate CRM manual, standard operating procedures, and process documentation to promote consistency and support ongoing training. Ensure admissions systems and processes are aligned with institutional policies, operational standards, data management practices, and enrollment priorities.

Staff Training and Operational Support: Coordinate and deliver ongoing Slate CRM training for admissions counselors, recruitment staff, and admissions support personnel. Serve as a primary resource for end users regarding Slate functionality, admissions processes, workflow management, and daily operational questions. Develop training materials and documentation to support onboarding, continuing education, and the consistent application of admissions procedures. Identify opportunities to streamline workflows, improve staff productivity, and strengthen coordination between admissions operations and recruitment teams. Provide operational guidance and support to admissions staff to ensure timely and accurate processing of applications, communications, and related transactions.

Communications, Data Management, and Reporting: Collaborate with admissions leadership and Marketing to support targeted recruitment communications, audience segmentation, marketing lists, email campaigns, and prospective student engagement strategies. Support the development, maintenance, and monitoring of Slate reports, queries, dashboards, and other operational reporting tools. Monitor data accuracy and process compliance across admissions workflows and recommend improvements based on reporting, trends, and identified issues. Coordinate the import and export of application and prospect data, troubleshoot data errors, and support the accurate transfer of information between Slate and other university systems. Assist with the development and implementation of communication strategies designed to improve prospect engagement, application completion, and enrollment conversion.

Leadership, Collaboration, and Special Projects: Work collaboratively with admissions leadership and cross-functional university partners on the implementation, maintenance, and continuous improvement of admissions systems, processes, training, and communications. Assist the Director of Admissions Operations with operational planning, process documentation, project coordination, and the implementation of departmental priorities. Provide coverage for the Director of Admissions Operations, as appropriate, and assist with operational budget monitoring, resource coordination, and inventory management as assigned. Provide backup support for admissions communications and application processing functions as needed to maintain continuity of operations. Lead or participate in special projects related to admissions technology, process improvement, recruitment effectiveness, student engagement, and enrollment management. Perform other related duties as necessary to support the effective functioning of the Office of Admissions and the mission of the University of Bridgeport.

Minimum Required Qualifications: Bachelor's degree required. Relevant professional experience in admissions operations, enrollment management, CRM administration, database management, or a related operational role. Demonstrated experience with Slate CRM or a comparable admissions CRM system; direct Slate experience is strongly preferred. Experience providing technical support, developing training materials, documenting business processes, and training end users. Proficiency in Microsoft Office applications, particularly Excel and Word.

Preferred Qualifications: Experience administering Slate CRM, including workflows, queries, reports, forms, communication campaigns, and system integrations. Experience with data imports and exports, database synchronization, data validation, and enterprise systems. Familiarity with database applications, SQL, Microsoft Access, or related reporting and data management tools. Experience managing student ambassadors, student employees, campus tours, open houses, or prospective student engagement programs. Experience in higher education admissions, recruitment, or enrollment management.