IT Intern - Managed Services Provider

Responsibilities: Technical Support Assistance: Support senior technicians in providing remote and on-site technical assistance to SMB clients, helping troubleshoot basic hardware and software issues under supervision. System Maintenance: Assist with routine maintenance tasks on client systems, including software updates, backups, and system monitoring to help ensure optimal performance and security. Incident Logging: Help manage incoming IT service requests by accurately logging, tracking, and updating tickets in our ticketing system in a timely manner. Client Communication: Communicate professionally with clients and team members, providing clear status updates and maintaining a positive, customer-focused attitude at all times. Documentation: Assist in creating and maintaining documentation of client systems, common procedures, and issue resolutions within our ticketing and documentation platforms. Security Awareness: Support the team in basic security tasks such as antivirus updates and monitoring alerts, while learning about broader security practices and protocols. Hardware & Software Setup: Help with the unboxing, setup, installation, and configuration of hardware and software for client environments under technician guidance. Learning & Development: Actively participate in team meetings, training sessions, and knowledge-sharing opportunities to grow your technical skill set and understanding of the MSP industry. Knowledge, Skills, & Qualifications:

Education: Currently pursuing (or recently completed) a degree, diploma, or certificate in Information Technology, Computer Science, or a related field.

Experience: Prior IT experience is not required — a willingness to learn and a passion for technology are what matter most. Any prior helpdesk, lab, or personal IT experience is a plus. Technical Aptitude: Basic familiarity with Windows operating systems and common applications (e.g., Microsoft 365). Exposure to macOS or networking concepts is a bonus. Problem-Solving: A curious and analytical mindset with a desire to diagnose and resolve technical challenges. Communication: Strong verbal and written communication skills, with the ability to explain basic technical concepts clearly to non-technical users. Customer Service Mindset: A professional, friendly, and patient approach when interacting with clients and team members. Team Player: Comfortable working both independently and collaboratively in a team setting, with a proactive attitude and strong work ethic.

Work Environment: This position involves a mix of remote support assistance and occasional on-site visits to client locations alongside a senior technician. A dynamic, fast-paced environment focused on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture where questions are encouraged and learning is celebrated.

Company Overview: At TeamLogic IT, we offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to work on diverse and real-world IT challenges, build your technical foundation, and make a meaningful impact on our clients' businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Note: This internship is ideal for students or recent graduates looking to launch their IT career. We welcome candidates from all backgrounds who bring enthusiasm, curiosity, and a desire to grow. No prior professional IT experience is required — just bring your passion for technology and your drive to learn!

Compensation: $15.00 - $17.00 per hour