Surgical Scheduling Coordinator

Work Comp experience required: *Required: HSD/GED2+ years of experience with Workers' Comp claims Experience with Epic EMR

Primary Duties and Responsibilities Handles all Work Comp scheduling for patients, including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances for the patient. Ensures all pre-op studies are scheduled and completed, and that clinical staff and OR times are scheduled for the procedure. Reviews with the patient the risks and benefits of surgery/procedure per the doctor's orders, and will enlist the patient in the appropriate education classes before the surgery as directed by the Physician Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments, both internal and external; Serves as a resource and support to the patients before, during, and after surgery. Ensures that all arrangements have been made for each surgical procedure, including obtaining necessary special equipment requested by the physician for specific procedures. Serves as a resource (pre, post, and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary. Provides direct concierge coordination between office and patient designee. Manages physician referral work queues by completing referrals. Handles physician correspondence, forms and request for authorizations, and the physician's calendar and other transcription needs as required. Prepares charts and reviews/performs/updates demographics and insurance information. Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department. Collaborates with workers comp adjusters and case managers on worker's comp request for authorizations and will follow up to ensure completion of authorization and documentation. Provides clinical or administrative support based on operational needs.