united states digital spaceDenver, CO
Senior Escalation Services Leader, AI-Driven
Senior Escalation Services Leader, AI-Driven
Senior Escalation Services Leader, AI-Driven
united states digital spaceDenver, CO
yesterday
First-Line Supervisors of Office and Administrative Support WorkersComputer and Information Systems ManagersCompensation and Benefits Managers
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersAll Other Business Support Services
Apply for this role →the company in Denver, CO is seeking a Senior Leader to head Escalation Services within Benefits Services. You will manage a white-glove escalation team and own the escalation ecosystem, redesigning intake, triage, tooling, and root‑cause infrastructure for future scalability.
You’ll lead executive escalations, access‑to‑care emergencies, and benefit inaccuracies, while partnering to build automated, AI-driven solutions and reduce manual workload for frontline specialists.
Also on the board Same function, level within a rung
Level
Lead
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Custom Computer Programming Services
Posted
yesterday