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Customer Support Specialist

Customer Support Specialist

aston carterWarwick, RI

today

$25.00 - $30.00/hr

Customer Service RepresentativesHeating, Air Conditioning, and Refrigeration Mechanics and InstallersComputer User Support Specialists
Plumbing, Heating, and Air-Conditioning ContractorsPlumbing and Heating Equipment and Supplies (Hydronics) Merchant WholesalersSteam and Air-Conditioning Supply
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Customer Support Specialist Our client is seeking a Customer Support Specialist to support warranty claims, product returns, and technical troubleshooting for hydronic heating equipment. This is a great opportunity for someone with HVAC, plumbing, boiler, or hydronics experience who is interested in moving into a more office-based technical support role.
Responsibilities:
  • Process warranty claims, returns, credits, and replacement requests
  • Support customers, contractors, distributors, and internal sales teams
  • Respond to customer inquiries via phone and email
  • Troubleshoot product and equipment issues
  • Review and inspect returned products for warranty eligibility
  • Investigate equipment failures and document findings
  • Process transactions within ERP, CRM, and ticketing systems
  • Maintain accurate records of warranty claims and customer interactions
  • Generate reports and monitor warranty trends
  • Collaborate with customer service, warehouse, production, and technical teams to resolve issues
  • Assist with product recall documentation and related activities
Qualifications:
  • Experience with hydronic heating systems, boilers, HVAC equipment, plumbing systems, or related products
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency with Microsoft Office, including Excel
Preferred Qualifications:
  • HVAC, boiler, plumbing, or hydronics service experienceTechnical support or customer support experienceSAP or other ERP system experienceCRM or ticketing system experience
  • Previous warranty, returns, or claims processing experienceTechnical training or education in HVAC, plumbing, heating, or controls
  • Job Type & Location
  • This is a Contract to Hire position based out of Warwick, RI.
Pay and Benefits: The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).Workplace TypeThis is a hybrid position in Warwick, RI.Application Deadline This position is anticipated to close on Oct 1, 2026.

Also on the board Same function, level within a rung

Level

Mid

Salary

$25.00 - $30.00/hr

Location

Warwick, RI

Occupation

Customer Service Representatives

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

today

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