iconmaCupertino, CA
Customer Support Engineering - 10
Customer Support Engineering - 10
Customer Support Engineering - 10
iconmaCupertino, CA
yesterday
Customer Service RepresentativesEngineering Technologists and Technicians, Except Drafters, All OtherSales Engineers
Apply for this role →Our Client, a Bio Tech company, is looking for a Customer Support Engineering - 10 for their Fremont, CA location.
Responsibilities:
Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment. Be the communication link between Customer Plant and Client. CSE will reside at customer facility. Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment. Be an integral part of the response teams. Write a weekly trip report. Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates. Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business.
Requirements:
6-10 years of related work experience. Training in computer applications. College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering. Why Should You Apply?
Health Benefits: Referral Program Excellent growth and advancement opportunities
Also on the board Same function, level within a rung
Level
Senior
Location
Cupertino, CA
Occupation
Customer Service Representatives
Industry
In-Vitro Diagnostic Substance Manufacturing
Posted
yesterday