Remote Tier-1 Medical SaaS Support Analyst

RevSpring, Inc. is seeking a Customer Support Analyst to own incoming customer issues from intake through resolution. You will troubleshoot product and workflow questions using Zendesk, Salesforce, Confluence, Jira, and Jenkins, investigate data discrepancies and bugs, and escalate when needed while protecting the team scorecard by meeting SLAs and ensuring customer satisfaction. The role requires a four-year degree and 1–2 years in supporting medical SaaS products, with exposure to Epic,