HR Service Representative

How you will make an impact: Customer Service & Support Respond promptly to general HR-related inquiries via phone, email and post. Create positive employee experience through consistent communication and accurate information on HR policies, procedures, and programs. Diagnose and resolve HR-related issues and appropriately escalate complex or unresolved issues to specialized HR team members. Documentation & Reporting Track and document employee interactions and solutions provided. Maintain employee records in HRIS and other systems. Update and maintain electronic employee HRIS records. Prepare and disseminate HR related reports. Vendor and data management related to state and Federal EEO reporting requirements. Perform other administrative tasks as assigned such as special projects, HR processes, onboarding and offboarding, seniority and travel management. Policy & Compliance Support leave management and tracking. Ensure compliance with company policies, labor laws, and regulations. Educate or inform employees on company policy. Continuous Improvement Identify opportunities for improving HR processes and service delivery. Participate in HR projects and initiatives aimed at enhancing employee experience and operational efficiency. Other duties as assigned.

What you will bring: Required Experience, Qualifications & Skills High School Diploma/GED Two years of customer service experience. One year of Human Resources and data entry experience. Knowledge of HRIS systems. Expert written and oral communication skills. Ability to successfully manage competing priorities. Ability to maintain confidentiality when handling sensitive information. Attention to detail related to data entry and maintaining data integrity. Strong problem solving and conflict resolution skills. Proficiency in Microsoft Office Suite. Ability to work both independently and as part of a team. Ability to travel as required. Preferred Experience, Qualifications & Skills Bachelor's Degree ADP Workforce Now experience. TIBCO Spotfire experience. Experience with ticketing software.

Total Rewards: Salary will be competitive and commensurate with experience. ADA Specifications Requires ability to speak audibly and listen actively. Requires ability to use computers and other office equipment. Requires ability to sit, stand and walk for extended periods of time. May require occasional bending and lifting up to 20, 50, 100 pounds. Repetitive motions that may include the wrists, hands, and/or fingers. UGE is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTQ United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.