spectrumSan Antonio, TX
Sales and Account Retention Representative (Bilingual Spanish)
Sales and Account Retention Representative (Bilingual Spanish)
Sales and Account Retention Representative (Bilingual Spanish)
spectrumSan Antonio, TX
today
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelCustomer Service RepresentativesSales and Related Workers, All Other
All Other TelecommunicationsTelemarketing Bureaus and Other Contact CentersTelecommunications Resellers
Apply for this role (opens in a new tab)Spectrum Customer Service Representative Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.
Responsibilities
How You'll Make an Impact:
- Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
- Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
- Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
- Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
- Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
- Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
- Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers
Working Conditions:
Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require QualificationsWhat You'll Bring to Spectrum
Required Qualifications:
- EducationHigh school diploma or equivalent
- SkillsAbility to read, write, speak and understand English and Spanish
- Communicate clearly and professionally with a customer-focused approach
- Build rapport, overcome objections, and retain customers through solution-oriented conversations
- Work effectively in a fast-paced, metric-driven call center environment
- Learn and apply billing, account management, and order entry systems
- Understand sales practices, customer retention techniques, and service recovery methods
- Bilingual Spanish
Preferred Qualifications:
- Experience 2+ years of call center sales experience
- SkillsWorking knowledge of Spectrum products and services, especially mobile offerings
- Knowledge of competitor wireless, internet, video and voice products and services
Also on the board Same function, level within a rung
Level
Junior
Location
San Antonio, TX
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
All Other Telecommunications
Posted
today