General Manager

Responsibilities: Oversee day-to-day business and operational activities Take ownership of overall performance, productivity, and operational results Lead, coach, develop, and hold employees accountable to expectations Establish clear goals and ensure the team follows through on priorities Identify operational challenges and take initiative to resolve issues Monitor workflows, staffing needs, productivity, and service levels Develop and improve processes to increase efficiency and consistency Partner with ownership or senior leadership on business goals and operational strategy Make confident decisions and address problems before they impact the business Maintain high standards for customer service, quality, and professionalism Assist with hiring, training, employee development, and performance management Help manage expenses, budgets, and overall operational performance Create a culture of accountability, teamwork, and continuous improvement

Key requirements: 3–6+ years of previous management or operational leadership experience Previous experience overseeing employees and day-to-day operations Proven ability to take ownership of a department, location, or business operation Strong leadership and people-management skills Comfortable making decisions and holding employees accountable Highly proactive, driven, and results-oriented Strong problem-solving and organizational skills Ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills Hands-on leadership style with a willingness to step in wherever needed Experience improving processes, workflows, or operational performance strongly preferred leadership proactivity accountability process improvement workflow optimization operational performance management