Regional Leader of Operations

THE ROLE: We are seeking a Regional Leader to oversee multiple funeral home locations across our Arizona Region This is a multi-site operating role with full responsibility for performance across your region. You will lead through General Managers and Location Leaders to drive revenue, manage cost structure, and implement consistent operating standards. You will partner closely with the Sr Vice President to improve execution, strengthen leadership teams, and deliver against financial and operational goals. WHAT YOU WILL OWNMulti-Site Performance & P&LOwn regional financial performance, including revenue, EBITDA, labor, and operating expenses Drive performance through clear KPIs, regular operating reviews, and disciplined follow-up Identify opportunities to increase revenue and improve margin across locations Manage budgets, forecasting, and capital needs Leadership & Talent Development Lead, coach, and develop General Managers and Location Leaders across multiple sites Build a strong leadership bench and address performance gaps quickly Establish a culture of accountability, ownership, and continuous improvement Ensure alignment on goals, expectations, and execution Operational Execution Drive consistency in how locations operate, staff, and deliver services Partner with local teams to optimize scheduling, resource allocation, and workflows Ensure compliance with regulatory and safety standards across all locations Improve throughput, reduce variability, and elevate underperforming sites Service Delivery & Local Market Leadership Ensure each location delivers a high-quality, consistent customer experience Support leaders in managing local relationships and community presence Balance operational efficiency with service expectations in a high-touch environment Transformation & Scaling Lead through operational changes, system implementations, and process improvements Execute company initiatives across multiple locations with consistency and speed Translate strategy into clear, actionable plans at the local levelWHAT SUCCESS LOOKS LIKEConsistent delivery of revenue and EBITDA targets across all locations Reduced variability in performance between high- and low-performing sites Strong, accountable leadership teams with clear succession pipelines Improved cost control and operational efficiency High, consistent customer experience across the regionREQUIREMENTS5+ years of multi-site leadership experience with P&L accountability Proven ability to improve performance across distributed locations Experience leading through General Managers or equivalent roles Strong financial and operational acumen Ability to operate in a service-based, regulated environment Bachelor’s degree preferredPREFERREDExperience in funeral services, healthcare, hospitality, retail, or other multi-unit service industries Experience in a scaling or transformation environment Familiarity with CRM systems and operational performance toolsWHAT WE OFFERCompetitive compensation aligned to performance Medical, dental, vision, 401k, and paid time offA true operating role with ownership across multiple locations Opportunity to lead within a growing, multi-site organization