Remote Parts & Inventory Customer Support Agent

What You'll Do: Interact with dealerships using telephone and email Log calls and update records Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities Serve as the primary contact for dealership service departments and the client's customer breakdown department Manage cases, tracking the many interactions Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed Conduct outbound calls to respond to submitted questions Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude Skills for Success

Required Skills: Effectively complete complex tasks Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative Generate innovative solutions to complex problems Skills needed Basic automotive knowledge Case handling skills Interpersonal and communication Organization

Eligibility Requirements: Must have the ability to pass a pre-employment background check and drug screen

Education and experience: Bachelor's degree with 2+ years of customer service experience or technical product knowledge Or, master's degree in lieu of experience Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge Available to work shifts taking place between these hours of operation: Monday - Friday, 8 a.m. - 6 p.m. Eastern time (7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific)No late nights or weekends Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements: Michigan resident Secluded and distraction-free work environment Required internet setup High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. Why Join Our Morley Family Health &

Wellness Benefits: Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits: 401(k) with match Flexible spending account (FSA)Life insurance Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills)About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to view Morley's CCPA Notice for applicants in California. Click here to view Morley's privacy policy.