Sr Analyst, Inflight Policies and Procedures

Sr Analyst, Inflight Policies and Procedures Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! As a senior analyst on the Inflight Policies & Procedures team, the position plays a critical role in shaping the policies, procedures, and operational standards that supports Flight Attendants. Collaborate with teams across American Airlines and influences initiatives that impact the frontline experience. Helps ensure operational guidance is clear, accurate, and aligned with safety, regulatory, and business objectives. This role offers opportunities to lead projects, solve complex challenges, drive data driven results, and make a meaningful impact on one of the airline's largest workgroups. Subject matter expert on all aspects of the flight attendant and customer experience leveraging unique expertise in the flight attendant workspace and needs onboard the aircraft while remaining aligned with Marketing initiatives that ensure a connected and consistent customer experience onboard. Subject matter expertise on all aspects of the Inflight Manual (IFM) and how AA policies and procedures align with Federal Aviation Regulations. Build trusted relationships within all areas of the Marketing and Customer Experience organizations, as well as Maintenance, Fleet Planning, Network Planning and Inflight Training organization. Develops, streamlines and maintains the IFM with a goal of making it progressively more readable, usable, and improving both FA understanding and adherence. Engage frontline team members by leading a unique group of Special Assignment Flight Attendants for continuous alignment with the onboard customer experience as well as aircraft interiors. Continuous engagement of flight attendants and flight service leaders. Partnership with Training and Safety to ensure all aircraft and customer experience elements are carefully balanced across new and emerging risks, as well as fundamental skills, are reinforced and nuanced to ensure effective compliance. Develop meaningful engagement and relationships with Crew Managers and FAs. Knowledgeable of Flight Operations, Customer Service, Engineering, Quality Assurance, Inflight Training, Aircraft Appearance, and Marketing when developing new service procedures and general policies. Alignment across all areas of Inflight, including Daily Operations at the IOC, Labor, Inflight Dining Services, Technology, base operations and flight service leadership. Frequently performs other duties and special projects, as assigned.

Feel free to take advantage of all that American Airlines has to offer: Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Additional Benefits. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.