Studio Assistant

Responsibilities: - Oversee customer service and ensure every customer interaction feels thoughtful and on-brand - Liaise with our 3PL on orders, shipping, inventory, and fulfillment - Monitor Shopify orders, inventory, and day-to-day e-commerce needs - Arrange PR samples, including preparing, tracking, and following up on sample requests - Coordinate wholesale orders, communication, and fulfillment - Keep operations organize and assist with various office management tasks

Requirements: - Based in New York - Available to work in-person 1 day/week - Excellent verbal and written communication skills - Highly organized, detail-oriented, proactive and hands-on - Positive, collaborative work ethic - Previous experience in e-commerce, fashion, accessories, retail, consumer products, wholesale, or operations is preferred - Shopify, Google Workspace, and DHL experience a plus - Excited to learn and be flexible Success in the role: The ideal candidate will bring structure and consistency to everyday operations, ensuring every touchpoint is handled thoughtfully and efficiently.

Hours: Approximately 10 hours per week to start, with flexibility in how those hours are distributed. This role requires consistent weekday coverage for customer service and operational follow-up.

About Us: Porto is an independent accessories brand simplifying everyday travel with natural materials, hand craftsmanship, and respect for the earth. The collection is designed in New York and produced entirely by artisans in family-run tanneries and workshops in Italy.

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