Director of Service Operations

Director of Service Operations | Commercial HVAC Service💰 Base salary: $130,000–$150,000, based on experience📈 Performance-based incentive opportunity🏥 Medical, dental, and vision insurance💼 401(k) with company match🌴 Paid time off and company holidays📚 Professional and leadership development opportunities We’re looking for an experienced Director of Service Operations to lead a commercial HVAC service business and drive operational performance, customer service, team development, and profitable growth. This is a hands-on leadership opportunity for someone who understands commercial HVAC service operations, can lead both field and office teams, and is comfortable owning the financial and operational performance of a service organization. What You’ll Own • Lead day-to-day commercial HVAC service operations • Coach and hold field and administrative leadership accountable for performance • Oversee field operations, dispatch, scheduling, customer communication, purchasing, job closeout, and billing readiness • Manage budgets, forecasts, labor productivity, utilization, overtime, gross margin, backlog, and service agreement profitability • Partner with Service Sales on maintenance agreements, repairs, quoted work, emergency service, and customer commitments • Evaluate staffing, workload, and capacity to align resources with customer demand • Use KPIs and operational data to improve productivity, profitability, and service delivery • Improve scheduling, technician productivity, communication, job closeout, and the customer experience • Help resolve significant customer and operational issues • Develop leaders and build a culture of safety, accountability, teamwork, and performance

Applicants must be legally authorized to work in the United States at the time of application. The company is not able to provide visa sponsorship now or in the future for this position, including but not limited to H-1B, F1, F2, OPT, CPT, or any other employment-based visa status.