Customer Specialist I HME - PRN

What you'll do: Serve as the first point of contact at the front desk and by phone for patients, caregivers, and healthcare partners Answer incoming calls and provide helpful, professional support in a high-volume environment Process referrals and service requests from Case Managers, Referral RNs, physicians' offices, ancillary services, and other referral sources Coordinate and track orders for Home Medical Equipment & Infusion services to ensure timely fulfillment Communicate clearly and compassionately with clients and internal departments Maintain accurate documentation and update systems with patient and order information Support daily office operations and assist with general administrative tasks as needed Contribute to a positive, team-focused environment that supports patient care What we're looking for High School Diploma or GED required Strong communication and customer service skills Ability to stay organized and manage multiple tasks in a fast-paced environment Equivalent combination of education and experience accepted 1+ year of related experience preferred (healthcare, customer service, or office setting) Additional experience with medical terminology, data entry, or pharmacy processes is a plus Positive attitude, teamwork mindset, and willingness to learn What we offer A meaningful role supporting patients who receive care at home A supportive, team-oriented work environment where your contributions matter Training and opportunities to build healthcare and administrative skills Career growth opportunities within Home Medical Equipment, Infusion, and broader healthcare operations A workplace culture built on respect, teamwork, and continuous learning Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.