usaa united services automobile associationSt Petersburg, FL
Manager, Claims Operations - Property Claims
Manager, Claims Operations - Property Claims
Manager, Claims Operations - Property Claims
usaa united services automobile associationSt Petersburg, FL
10 days ago
Claims Adjusters, Examiners, and InvestigatorsGeneral and Operations ManagersInsurance Claims and Policy Processing Clerks
Claims AdjustingAll Other Insurance Related ActivitiesDirect Property and Casualty Insurance Carriers
Apply for this role (opens in a new tab)Overview:
In this role you will lead property claims operations, coaching a team to deliver accurate, timely resolutions for members. You will align claims work with Enterprise strategies, drive process improvements, and manage risk and compliance. You'll collaborate with cross-functional partners to enhance member experiences and operational effectiveness. This position offers a mission-driven environment supporting the military community and offers flexible work arrangements where feasible. Compensation / Benefitsmedical, dental and vision plans 401(k)pensionlife insuranceparental benefitspaid time off
Responsibilities:
- Inspect and provide feedback on property claim file quality
- Coach and develop team to support enterprise strategies
- Identify opportunities to improve operational effectiveness and processes
- Lead change efforts and remove obstacles to success
- Manage workload, staffing, and training to optimize productivity
- Monitor work to ensure consistent process execution and guideline adherence
- Handle escalations and make policy-based decisions
- Serve as SME on projects and claims processes
- Hire and coach claims staff for results and progression
- Coach on claims handling and process improvements
- Ensure risk and compliance controls are in place and followed
Key requirements:
- Bachelor's degree or 4 years of relevant education/experience 6 years of progressive customer service/operational/military/leadership experience including at least 2 years in claims handling 2 years of direct team lead, supervisory or management experience
- Experience using and interpreting data to inform decisions
- Demonstrated leadership, initiative, customer service and/or claims handling skills
- Acquisition and maintenance of applicable insurance adjuster license within 6 monthsleadershipcustomer servicecommunication
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Also on the board Same function, level within a rung
Level
Manager
Location
St Petersburg, FL
Occupation
Claims Adjusters, Examiners, and Investigators
Industry
Claims Adjusting
Posted
10 days ago