IT Support Specialist

Salary: $55,000 - 55,000 per yearRequirements:

Extensive knowledge of computer hardware, Windows and Windows Server, macOS and iOS, Android, Microsoft Exchange, and SharePointKnowledge of security, deployment, and maintenance, as well as phone, PBX, and VoIP systemsFour years of IT experience, including three years in telecommunicationsProficiency with Microsoft Office applications, including Word, Excel, and AccessAbility to listen to technical issues and provide support, prioritize workloads, and think criticallyStrong written and verbal communication and interpersonal skills, attention to detail, and ability to work with employees and clients at all levelsHigh school diploma or equivalent required; a bachelors degree in computer science preferredMCP, MCSE, or CCNA certification preferredArtistic and creative ability preferredAbility to work on-site several days per week in Austin, TexasResponsibilities: Provide technical support to employees, providers, and business partners by diagnosing hardware, software, and application issues in person, by phone, or remotelySupport and maintain VitalsMD, SharePoint, the intranet, and other business-critical systemsInstall, configure, and maintain computers, printers, scanners, software, and related equipmentManage secure connections to client and hospital systems, including VPN and network troubleshootingAssist with system maintenance, security updates, antivirus protection, and workstation supportCreate and maintain user guides, training materials, and knowledge base documentationSupport reporting needs and work with data and business intelligence teamsCoordinate with vendors and external partners to resolve complex technical issuesEnsure employees have the tools, access, and technology resources they need to work effectivelyPerform other duties as assignedTechnologies: AndroidBusiness IntelligenceExcelHardwareSupportmacOSMCPNetworkSecuritySharePointVPNWindowsiOSMobileMore: We are HNI Healthcare, where we design intelligent processes and technology to empower talented people to transform healthcare. Our people, processes, and technology align physicians with hospital partners to strengthen and integrate hospital medicine programs through a value-based care approach. This full-time IT Support Specialist role is hybrid, based in Austin, Texas, with on-site work several days per week. Compensation is $26.44 per hour. Benefits include a 401(k) with matching, dental, health, life, and vision insurance, a health savings account, and paid time off.last updated 45 week of 2026