Client Success Manager (Fully Remote)

Serve as the primary day-to-day contact for a portfolio of health plan clients, ensuring program success. Partner with Account Executives to drive retention and growth, and lead client check-ins and business reviews. Operations & Service Delivery: Execute account management standards, respond to client issues, and track action items. Coordinate with internal teams on implementation and ongoing requirements. Develop account strategies, analyze data, and prepare client-facing reporting. Lead marketing campaign delivery to drive member engagement and report outcomes. Performance Monitoring: Monitor key metrics like enrollment and utilization, and address performance gaps. Escalate at-risk accounts to leadership and support business review preparation. Foodsmart Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.