Collections Specialist

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Key Responsibilities: Manage accounts receivable activity for an assigned portfolio of commercial propertiesContact delinquent tenants and collect outstanding rental paymentsResearch and resolve tenant billing questions and account discrepanciesPerform customer account reconciliationsReview lease language to understand tenant payment obligationsCommunicate with tenants by phone and email regarding outstanding balances and billing issuesMaintain accurate documentation of tenant interactions and collection activityPresent collection efforts and account status during monthly AR meetingsPartner closely with Lease Administration and internal accounting teamsTake ownership of assigned accounts and manage changing priorities and deadlinesProvide strong customer service while ensuring adherence to lease termsIdentify roadblocks or account issues and proactively research solutionsBuild and maintain positive working relationships with tenants and internal staffSupport special projects and additional AR-related responsibilities as neededQualifications 2+ years of accounts receivable and/or collections experience requiredStrong written and verbal communication skillsStrong customer service and relationship-building skillsIntermediate Microsoft Excel skillsProficiency with Outlook and WordStrong attention to detail and analytical abilityAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request. IND 002-004