Service Desk Application Support

Role: Service Desk Application SupportLocation: Overland Park - Kansas - Onsite/HybridLong Term Contract RoleJob descriptionExperience 5 to 8 years in Service DeskMandatory Skills : ServiceDesk, ServiceNow ITSMITAR Project Require US Citizens onlyThis will be 2nd shift and occasional on call for P1 / P2Job Description5 to 8 years' experience in an Application Support role AMS in Engineering domain Application Maintenance and SupportExperience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering ApplicationsStrong troubleshooting skills across applications databases and hybrid cloud environmentsProven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of serviceStrong command of ITIL processes Incident Problem Change Knowledge ManagementAdvanced execution capabilities and ability to adjust quickly to changes and reprioritizationEffective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understandIssue tracking and reporting using toolsTechnical Skills Required as mandatory 4 skills from belowBluebeamAdobe SuiteMicrosoft OfficeAutodesk ApplicationsBentley ApplicationsBasics of SQLBasic understanding of CAD ApplicationsHQMSClarityProduction Support FocusSkills: Mandatory Skills : ServiceDesk, ServiceNow ITSM