Incident Operations Commander
Incident Operations Commander
virtual vocationsNew York, NY
8 days ago
Command and Control Center SpecialistsCommand and Control Center OfficersFirst-Line Supervisors of All Other Tactical Operations Specialists
Apply for this role →Commanding high-severity incidents in a remote capacity, the full-time Incident Operations Commander will direct cross-functional responses to restore service swiftly while ensuring effective communication and follow-up actions are in place.
Key responsibilities:
Command incidents from declaration to mitigation, keeping responders focused on minimizing customer impact
Classify incident severity and engage the appropriate teams quickly to address issues effectively
Maintain a clear timeline of events during incidents and ensure a blameless retrospective is scheduled post-incident Required qualifications 4+ years of experience in commanding high-severity incidents within production engineering, SRE, or technical operations
Proven ability to make and defend escalation decisions under pressure
Experience in reading dashboards to assess incident impact accurately
Strong communication skills with the ability to engage engineers, executives, and stakeholders effectively
Familiarity with Fin Tech concepts and API-driven financial platforms
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
Command and Control Center Specialists
Industry
Other Computer Related Services
Posted
8 days ago