General Manager - Doubletree South Charlotte Tyvola

About the Opportunity: Are you ready to inspire and develop a strong team at DoubleTree by Hilton South Charlotte Tyvola? The role of our General Manager is to offer comprehensive leadership in our ongoing commitment to delivering exceptional guest service and achieving financial success. In this role you will act as the primary liaison between the hotel its owners and corporate partners. Your responsibilities include overseeing relationship management communications contractual matters and exploring opportunities for joint growth and progress. About the Property The DoubleTree by Hilton South Charlotte Tyvola is tailored for business travelers offering amenities such as free airport shuttle service a daily breakfast buffet and varied lunch and dinner options with seasonal cuisine alongside a diverse cocktail menu. Conveniently located just off I-77 we're only 8 miles from Charlotte Douglas International Airport. Nearby the SouthPark Mall and Billy Graham Library are just a 10-minute drive away. Additionally we are within seven miles of Uptown Charlotte Carowinds amusement park and Bank of America Stadium. We look forward to you joining Hilton for this exciting opportunity to lead a remarkable team and be instrumental in elevating the overall experience of our guests. What will I be doing? Specifically you would be responsible for performing the following tasks to the highest standards: Lead direct and manage all hotel operations including but not limited to hotel budgeting and forecasting strategic planning leading service initiatives leading and managing balanced scorecard performance implementing and complying with all company policies and standards overseeing sales and marketing initiatives leading and developing the executive team responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation Ensure guest and team member satisfaction Monitor and develop team member performance particularly the executive team and department heads to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward Recruit interview and train team members Oversee service quality operational efficiency guest satisfaction standards compliance and service and financial measurements Identify operational performance productivity and efficiency gaps and implement measures to correct those deficiencies What are we looking for?