Commercial Office Supervisor

Department: Office of Public Utilities Division: Commercial Office Manager

Work Location: CWLP COMMERCIAL OFFICESPRINGFIELD, Illinois, 62701 United States

Work Hours: Monday - Friday, 8:30 am - 5:00 pm

Starting Rate: $42,911.50-$58,445.01

Eligibility Requirements: Open to All Applicants Union: Non-Union Position Final Date to Apply: 10/4/2026

Primary Duties and Responsibilities: Dually supervise Customer Service staff in the call center and the walk-in area. Implement and adhere to standard operating procedures. Assist the Senior Commercial Office Supervisor with all aspects of the Project Relief Program. Directly supervise staff in handling complex customer complaints. Correspond with customers both by telephone and in person to resolve problems. Assist Senior Commercial Officer Supervisor with all aspects of the Limited Metering Program. Enforce the attendance monitoring program, schedule and monitor employee time off schedule, rotate daily shift coverage and overtime approval based on operational needs. Recommend and implement improvements on carious Customer Service processes to ensure proficiency and efficiency in accommodating customers.

Required Qualifications: The ideal candidate will possess knowledge, skills, and mental development equivalent to the completion of two years of collegewith coursework in business administration or a related field, along withexperience in customer service utilizing a data-based customer informationsystem and at least two years of supervisory experience, or any equivalentcombination of training and experience. The candidate will also be expected tomaintain absolute confidentiality of all Commercial Office business, includingpersonnel matters, union and non-union affairs, purchasing activities, andproject-related information. Preference for employment in all positions with the city shall be given to applicants who are full-time city residents. To be eligible to apply, current City employees must have completed their probationary period and attained certified status in their current position.

Benefits: Health, Dental, Vision and Life Insurance Free Health Clinic Pension Plan Deferred Compensation 4 weeks paid parental leave 14 paid holidays 10-25 paid vacation days, based on years of service 12 paid sick days annually Tuition Reimbursement If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or humanresources@springfield.il.us