Smart Home & Computer Field Service Technician

Join HelloTech, a leader in in-home tech support services, as our newest Installation Technician. This role is crucial for providing hands-on support and technical expertise to our customers across a variety of products. From smart home devices to computer setups, you will be tasked with ensuring operational excellence and high levels of customer satisfaction. Working in this dynamic field combines problem-solving with customer service, offering a rewarding work environment where you can truly make a difference. Install, configure, and troubleshoot various tech devices such as smart home devices, personal computers, and home entertainment systems. Educate clients on how to use their new installations and provide technical advice. Perform diagnostics and provide solutions for connectivity issues. Maintain accurate records of installations, repairs, and services performed. Ensure all work complies with company policies and safety standards. Proficiency in setting up and troubleshooting hardware and software systems Strong understanding of wired and wireless network configurations Excellent communication and customer service skills Ability to manage time efficiently and solve problems effectively Familiarity with the latest consumer technology and IoT products A certification from CompTIA Network certification (optional but preferred) Smart Home technology certifications (beneficial)