zenith infotekEast Boston, MA
Senior Production Support Program Manager
Senior Production Support Program Manager
Senior Production Support Program Manager
zenith infotekEast Boston, MA
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Benefits:
Health insurance
Relocation bonus
Vision insurance We are looking for a Production Support Program Manager who has experience in handling large team (More than 100 People) with Experience managing Life and Annuity team.
Job Summary:
We are seeking an experienced Production Support Technical Program Manager with a strong background in software development and customer facing roles. The ideal candidate will have extensive experience in managing application support, particularly in a 2nd line capacity, and will be proficient in lavs, Net, Mainframe, and various database technologies. This role requires a strategic thinker who can effectively communicate with clients and stakeholders while ensuring the smooth operation of production systems.
Responsibilities:
- Lead and manage production support activities, ensuring timely resolution of incidents and service requests.
- Act as the primary point of contact for customers, addressing their technical concerns and providing solutions.
- Coordinate with development teams to facilitate application enhancements and bug fixes.
- Monitor ayatam performance and implement proactive measures to prevent issues.
- Develop and maintain documentation related to production support processes and procedures.
- Conduct root cause analysis for recurring issues and implement corrective actions.
- Manage stakeholder expectations and communicate project status effectively.
- Provide training and support to junior team members and new hires.
- Participate in on call support rotation as needed.
- Mandatory Skills:
- Proven experience in application support, specifically in a 2nd line capacity.
- Strong technical knowledge of Java, Net, Mainframe, and database technologies.
- Excellent customer facing shifts with the ability to communicate complex technical concepts to technical stakeholders.
- Experience in incident management and problem resolution.
- Strong analytical and troubleshooting skills
Preferred Skills:
- Familiarity with ITIL processes and best practices.
- Experience with cloud technologies and DevOps practices.
- Knowledge of Agile methodologies
- Bachelor's degree in Computer Science, Information Technology, or a related field.10 15 years of experience in software development and production support.
- Relevant certifications in project management (eg, PMP, Prince2) are a plus.
- If you are a proactive and results driven individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
Also on the board Same function, level within a rung
Level
Lead
Location
East Boston, MA
Occupation
Information Technology Project Managers
Industry
Custom Computer Programming Services
Posted
today