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BMO is seeking a Manager - AI Operations to oversee AI-enabled capabilities within Virtual Connect, ensuring reliable performance and measurable business value across the contact centre. You will partner with product, technology, analytics and risk teams to align with enterprise standards and risk controls. Responsibilities include monitoring, reporting, stakeholder collaboration, and guiding AI strategy to support growth while managing operational risk and governance across programs.

Also on the board Same function, level within a rung

Level

Mid

Location

New York, NY

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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