Chief Member Experience Architect

PFCU is seeking a Chief Member Experience Officer to lead the full spectrum of member experience across branches, call center, ITM, and facilities. This executive will align initiatives with strategic goals, model service standards, and report to the EVP. The role requires guiding leadership, budgeting, and regulatory compliance oversight, with required Portland HQ visits twice weekly. Senior leadership will drive customer-centric culture, improve service delivery, and manage cross-functional