Patient Care Specialist - Certified Pharmacy Technician

Responsibilities: Calling patients and providers to obtain clinical information needed to complete prior authorization if none provided on script or original fax. Effectively and efficiently fill out prior authorization forms without missing details. Following up with insurance for outcomes of the prior authorizations based on submission date and ability to stay on task based on required. completion date. Need to be detail oriented. Replying to sales inquiries and inquiries from team members to provide updates or handling customer service calls based on status or doctors’ office calling to update or provide requirements. Completing prior authorizations within a 14-day time frame or earlier based on supervisors’ expectations. Must meet perfect attendance and able to rotate through shifts to allow a team member to always be available during hours of operation.