Call Queue Specialist at global channel management

Call Queue Specialist

global channel managementJacksonville, FL

7 days ago

Telephone Operators Dispatchers, Except Police, Fire, and Ambulance Customer Service Representatives

Telemarketing Bureaus and Other Contact Centers Telephone Answering Services Temporary Help Services

Call Queue Specialist Jacksonville, Florida, United States$ 21.00 - 23.00 (US Dollar)

About the Job: Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation Monitoring call quality and evaluating agent performance Identifying pain points and friction in the customer experience.

Also on the board Same function, level within a rung

Level

Junior

Location

Jacksonville, FL

Occupation

Telephone Operators

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

7 days ago

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